We understand tele-maintenance as a special combination of services that influence each other and place different demands on real-time and bandwidth. The control algorithms developed by us intervene according to these requirements, if the available bandwidth is not sufficient to transmit the services in best quality. This ensures that remote maintenance operations are always carried out safely, as critical services are not interrupted.
The system architecture ensures that experts and technicians always have the same synchronized image in mind. This is the only way that experts and technicians can always talk about the same interrelationships. If video feedback and VoIP are not sufficient, it is possible to make comments directly in the video stream or to transmit critical information such as serial numbers via the integrated chat.
Tele-maintenance places high demands on the instructing experts of your company. Not only the goal of a successful diagnosis, repair, maintenance or commissioning, but also the safety of the instructed service technician must be in the focus. This cannot be guaranteed by the transmission of the technician's field of vision alone. Our solution is therefore based on the simultaneous transmission of up to four camera perspectives (Overview, Bodycam, Handheld and Expert), so that you can guide safely and competently.
We rely on worldwide available standard hardware and save you the integration of proprietary hardware into your infrastructure.
There are no specifications in your company? We will advise you on the right choice of components that make sense for you, from the headset to mobile devices to the server.
Whether for the integration into company-specific IT architectures or the establishment of a network infrastructure in small and medium-sized enterprises: We offer the right services for you for the commissioning of our remote maintenance solution and do not leave you alone even on the last meter. We advise you regarding security guidelines and support you in the connection to ERP/CRM systems. Of course, our software is constantly being further developed and we help you to determine the appropriate update plan for your company.
We already offer interfaces for common communication protocols for controlling machines and robots (Kuka/Reis, Siemens SPS, OPC/UA), but are also happy to integrate others according to your requirements. In addition, the AMS can be extended by modules for condition monitoring, data analytics and predictive maintenance as well as for the optimization of your production.
»As the lead plant for Oral Care, predictive maintenance and remote maintenance play a key role. Thanks to ZfT's expertise, excellent results were achieved, especially in the area of remote maintenance. With the help of the systems developed by ZfT, plants can be serviced worldwide by local specialists. This will make a significant contribution to reducing costs at the Marktheidenfeld site.«
»We benefit from ZfT's competence in the field of industrial remote maintenance. This enables us to expand our service capability worldwide. The cooperation works very well and we are looking forward to further development ideas and projects.«